Customer Service Associate
MassMutual
Customer Service Representative
Turning Point Global Solutions
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $48,000 per year
Job Level
JuniorMid-Level
About the role
- Receiving and responding to customer service requests, and managing requests through timely completion.
- Providing ticketing and functional support, including opening vendor trouble tickets, and routing the request to next appropriate support level.
- Effectively documenting and classifying service requests, maintaining records of correspondence received and responded to.
- Supporting all day-to-day Customer Service related activities for the government client including triage and escalation procedures as necessary.
Requirements
- At least 2 years of relevant experience providing customer service support to federal government mission critical systems.
- This position requires the ability to obtain a Public Trust clearance which requires U.S. Citizenship or Permanent Residency to meet the federal eligibility criteria.
- Experience with Remedy Service Desk, Service Now, or other comparable ticketing system is a must.
- Ability to understand the business impact in accurately classifying incidents in ticketing system.
- Excellent interpersonal, communication (oral and written), and effective listening skills.
