Turbo Tim's Anything Automotive

Manager

• Lead daily operations of the assigned automotive repair shop location
• Ensure services meet Turbo Tim’s quality and customer satisfaction standards
• Create a welcoming, professional customer environment and resolve escalated concerns
• Lead the service team in providing accurate estimates and timely customer communication
• Coordinate with the Customer Experience Manager to implement SOPs and best practices
• Supervise, train, mentor, and develop Service Advisors, Parts Managers, and Technicians
• Set performance goals, monitor progress, provide coaching, and conduct regular team meetings
• Assist with recruiting, onboarding, and training new team members
• Oversee repair scheduling, workflow, productivity, and downtime
• Monitor KPIs including repair order completion times, labor hours, gross profit margins, and average repair orders
• Manage parts, orders, and inventory when no Parts Manager is present
• Maintain standardized processes and review repair orders, warranty claims, parts, and labor charges
• Deliver forecast, budget, and KPI goals; track sales, costs, and profitability
• Process and record repair orders, warranty work, and third-party claims
• Collaborate with the Chief Operating Officer on budgets and expenses
• Maintain a safe, clean, organized shop and coordinate facility repairs or upgrades
• Track automotive industry trends and implement improvements to customer satisfaction, service delivery, and efficiency
• Promote and participate in training programs
• Audit Service Advisor calls weekly at the designated location
• Attend required training, networking, and company events; follow company policies
• Assume or delegate Parts Manager or Shop Foreman responsibilities when those roles are absent

Service/Store Manager