Service/Store Manager

Turbo Tim's Anything Automotive

Store Manager leading Turbo Tim’s automotive repair shop operations across multiple Minnesota locations. Overseeing customer service, team development, workflow, financial performance, and service quality.

Posted 8/13/2026full-timeSaint Paul • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing automotive service operations, focusing on team development, customer satisfaction, and financial performance. Proficient in utilizing automotive software and management tools to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Automotive Service ManagementTeam Leadership and DevelopmentCustomer Satisfaction FocusFinancial Metrics UnderstandingAutomotive Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automotive Systems KnowledgeRepair ProcessesPerformance ManagementKPI MonitoringRepair Order Processing

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsCoaching and Mentoring

Tools & Technologies

Google SheetsQuickBooksShop Management Systems

Industry Keywords

Automotive Repair IndustryCustomer ExperienceService AdvisorParts ManagerShop Foreman

About the role

Key responsibilities & impact

Lead daily operations of the assigned automotive repair shop location
Ensure services meet Turbo Tim’s quality and customer satisfaction standards
Create a welcoming, professional customer environment and resolve escalated concerns
Lead the service team in providing accurate estimates and timely customer communication
Coordinate with the Customer Experience Manager to implement SOPs and best practices
Supervise, train, mentor, and develop Service Advisors, Parts Managers, and Technicians
Set performance goals, monitor progress, provide coaching, and conduct regular team meetings
Assist with recruiting, onboarding, and training new team members
Oversee repair scheduling, workflow, productivity, and downtime
Monitor KPIs including repair order completion times, labor hours, gross profit margins, and average repair orders
Manage parts, orders, and inventory when no Parts Manager is present
Maintain standardized processes and review repair orders, warranty claims, parts, and labor charges
Deliver forecast, budget, and KPI goals; track sales, costs, and profitability
Process and record repair orders, warranty work, and third-party claims
Collaborate with the Chief Operating Officer on budgets and expenses
Maintain a safe, clean, organized shop and coordinate facility repairs or upgrades
Track automotive industry trends and implement improvements to customer satisfaction, service delivery, and efficiency
Promote and participate in training programs
Audit Service Advisor calls weekly at the designated location
Attend required training, networking, and company events; follow company policies
Assume or delegate Parts Manager or Shop Foreman responsibilities when those roles are absent

Requirements

What you’ll need

Proven experience as an Automotive Service Manager or similar leadership role within the automotive repair industry
Strong technical knowledge of automotive systems and repair processes
Ability to manage a team through coaching, mentoring, and performance management
Excellent communication and interpersonal skills with a focus on customer satisfaction
Strong organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment
Experience with automotive software and management tools such as Google Sheets, QuickBooks, or shop management systems
Understanding of financial metrics including labor efficiency, parts, sales, and gross profit margins
Strong problem-solving skills for resolving customer issues and operational challenges
Demonstrated passion, enthusiasm, positive attitude, curiosity, and willingness to take on new responsibilities
Demonstrated loyalty, discretion, and ability to promote the company and maintain confidentiality
Demonstrated leadership, calm communication, boundary-setting, coaching, and support of others
Attend training as directed and required
Attend and participate in networking and company events
Follow all company policies and procedures outlined in the handbook
Ability to assume or delegate Parts Manager or Shop Foreman responsibilities when needed

Benefits

Comp & perks

Training programs for personal and professional development
Participation in networking and company events
Fun, inclusive, and safe working environment
Opportunity to work with and learn from leadership and other Store Managers
Employee referral/recruitment opportunity mentioned for current Turbo Tim's employees