Tuli Lodge

Project Manager

• own active workstreams from kickoff to close, track open items, surface blockers early
• keep Hannah on track with priorities and deadlines -- proactively, not reactively
• own the vendor database, communicate directly with vendors and landlords, manage support tickets to resolution
• triage and draft on Hannah's behalf (she approves all outbound)
• collaborate with our customer support manager and triage + reply to Help Scout queue, escalate only true edge cases
• if a task repeats, build an automation -- then document and teach it
• permitting, vendor options, regulations -- come back with a recommendation, not just information
• build schedules, surface urgent items, eventually support broader ops oversight

Executive Assistant, Project Manager