Senior CRM Administrator
TUJ KYOTO
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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Job Level
Tech Stack
About the role
- Serve as the institutional owner and lead architect for the Slate CRM environment
- Lead ongoing design, development, and expansion of Slate project
- Actively perform hands-on Slate configuration and build-out, including: Forms, workflows, rules, queries, and automation
- Communications, portals, and user experiences
- Reporting, dashboards, and data views
- Integrations and data flows (in collaboration with central IT)
- Refine and enhance existing Slate configurations to address outstanding details and improve scalability
- Lead and directly support the expansion of Slate into graduate programs, designing solutions aligned with graduate recruitment and admissions processes
- Partner with undergraduate and graduate stakeholders to document business processes and translate requirements into Slate solutions
- Establish and maintain Slate data standards, governance, documentation, and best practices
- Prioritize and manage Slate enhancement work across multiple departments and programs
- Coordinate and manage Slate vendors, consultants, and external partners
- Ensure data integrity, security, and compliance
- Provide strategic oversight for additional administrative systems beyond Slate
- Evaluate system performance and recommend enhancements, replacements, or new solutions
- Ensure systems are integrated and aligned with institutional IT standards
- Lead and actively participate in administrative systems projects from planning through implementation
- Develop project plans, timelines, and resource allocations
- Coordinate internal teams, stakeholders, and vendors
- Communicate progress, risks, and milestones to leadership
- Supervise and mentor two administrative systems staff members initially
- Provide hands-on technical guidance and review work to ensure quality and consistency
- Prioritize team workloads and support professional development
- Establish standards for documentation, testing, and change management
- Act as a strategic advisor to administrative leadership on CRM and administrative systems
- Collaborate closely with central IT on integrations, infrastructure, security, and compliance
- Stay current on Slate releases, higher education CRM trends, and best practices
Requirements
- Bachelor’s degree in information systems, Computer Science, Higher Education Administration, or a related field (or equivalent experience)
- Minimum of 2-5 years of hands-on Slate CRM experience in a higher education environment
- Demonstrated experience performing direct Slate configuration, system build-out and management
- Hands-on experience using SQL, HTML, CSS, and Javascript to develop and integrate Slate with enterprise systems such as student information systems
- Experience optimizing or expanding an existing Slate implementation, ensuring data accuracy and integrity
- Experience leading IT projects involving enterprise or administrative systems
- Strong understanding of higher education administrative and academic workflows
- Excellent problem-solving and troubleshooting skills
- High level of proficiency in English, with exceptional written and verbal communication skills
- Ability to work effectively across departments and with diverse stakeholders in a collaborative environment
Benefits
- Fifteen (15) days paid vacation in the first year, increasing to 24 days after 6 years of employment
- 5 paid “personal and sick days” each year
- Approximately two weeks company-wide break over Christmas/New Year
- Japanese social insurance and pension
- Commuting/telework allowance
- Welfare-discount program membership
- Retirement payment system
- Tuition benefits for Temple University, Japan Campus (TUJ) programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Slate CRMSQLHTMLCSSJavascriptdata integritysystem build-outdata governanceproject managementsystem performance evaluation
Soft Skills
problem-solvingtroubleshootingcommunicationcollaborationleadershipmentoringorganizational skillsstrategic oversightstakeholder managementprofessional development