Application Analyst II – Epic Resolute Hospital Billing Administration Certified
Tufts University School of Dental Medicine
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $84,300 - $107,481 per year
About the role
- Perform IT application implementation, optimization, and support activities.
- Work on moderately complex to complex applications that are critical to operations.
- Work independently with minimal technical guidance in the performance of duties.
- Lead small to medium size complex projects with oversight.
Requirements
- High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience
- Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.
- Collaborate with end users to understand and define requirements.
- Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.
- Build and configure systems to meet requirements, using available application tools.
- Create documentation of custom builds as appropriate.
- Develop test scenarios based on requirements.
- Execute testing and identify issues.
- Research and resolve issues.
- Provide input to application implementation event plans.
- Provide support during application implementation events, including occasional off-hours support.
- Lead small to medium size complex projects with oversight
- Build enhancements to current functionality using application tools.
- Participate in detailed testing of software updates and upgrades.
- Respond to issues reported by users; research and resolve issues in a timely fashion.
- Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.
- Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.
- Collaborate with vendor support personnel to research and resolve vendor product issues.
- Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
- Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.
Benefits
- Comprehensive Total Rewards package that supports your health, financial security, and career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
application implementationapplication optimizationapplication supportsystem configurationtestingissue resolutiondocumentationproject managementanalytical skillscustomer service
Soft Skills
independent workcollaborationcommunicationempathyleadershipproblem-solvingattention to detailtrainingtime managementadaptability