Vice President, Professional Services
Tucows
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $222,700 - $247,400 per year
Job Level
About the role
- Responsible for building and scaling a high-impact, product-aligned Professional Services organization.
- Define the Professional Services strategy to support a SaaS, subscription-first business model.
- Own end-to-end delivery of implementations, integrations, migrations, and upgrades.
- Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention.
- Lead and scale a team of implementation consultants, solution architects, and software engineers.
Requirements
- 10–15+ years of experience in Professional Services or Consulting leadership within a SaaS telecom or telecom-adjacent software company.
- Proven experience scaling Professional Services in a subscription-based business.
- Strong understanding of telecom SaaS platforms (e.g., OSS/BSS, CPaaS, billing, provisioning, network automation).
- Demonstrated ownership of a services P&L with strong margin performance.
- Experience balancing standardization with customer-specific needs in enterprise SaaS deployments.
- Executive-level customer presence with experience supporting enterprise and carrier-grade customers.
- MBA or equivalent advanced degree (preferred).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Professional Services strategySaaS business modelimplementationsintegrationsmigrationsupgradesservices P&L managemententerprise SaaS deploymentscustomer satisfactionnet revenue retention
Soft skills
leadershipteam scalingcustomer engagementexecutive presencecommunicationcustomer retentionstrategic thinkingproblem-solvingcollaborationadaptability
Certifications
MBAadvanced degree