Tucows

Platform Engineer

• Monitor infrastructure and pipelines, respond to issues, troubleshoot failures from logs and metrics.
• Build, review, and deploy infrastructure through code using Terraform, AWS, Kubernetes.
• Write Python, bash, and CI/CD automation.
• Help design and operate role-based access control and governance controls.
• Build, operate, and troubleshoot pipelines and transformations.
• Help move workloads from our legacy stack to the modern data platform.
• Write clear runbooks, platform documentation, and operational guides.
• Work with AI-assisted engineering tools to improve engineering workflows.

Data Platform Engineer

People Operations

• Serve as the subject matter expert and primary point of contact for all employee relations matters — from day-to-day policy questions to complex, sensitive investigations.
• Lead and document workplace investigations, ensuring procedural fairness, thorough fact-finding, and timely resolution.
• Manage end-to-end terminations — both performance-based and without cause — including drafting termination documentation, calculating entitlements under applicable employment standards, and coordinating with legal counsel as required.
• Advise managers on performance improvement plans, disciplinary processes, and progressive discipline, ensuring consistency and compliance across the organization.
• Navigate complex employee situations involving conflict, accommodation requests, and sensitive interpersonal matters with discretion and sound judgment.
• Proactively identify ER trends and surface recommendations to leadership to address root causes before they escalate.
• Administer and coordinate all leaves of absence including medical, parental, disability, and other statutory leaves under applicable Canadian provincial and US state legislation.
• Partner with employees, managers, and benefits carriers to ensure seamless leave transitions and return-to-work planning.
• Maintain accurate leave tracking and ensure compliance with all applicable employment standards legislation.
• Support organizational design and planning initiatives, including workforce restructuring, role realignments, and team changes.
• Partner with leaders to develop change management plans that minimize disruption and support employee engagement through transitions.
• Provide HR guidance and communication support for organizational announcements and change initiatives.
• Support the rollout and administration of company-wide people programs including performance cycles, engagement surveys, and total compensation programs.
• Practice AI-augmented work — use tools like Claude to streamline reporting, draft documentation, support project management, and reduce administrative burden so focus stays on high-value HR partnership.
• Ensure compliance with Canadian and US labor laws and internal HR policies, and serve as a subject matter expert and resource for managers and employees.
• Leverage HR data and analytics to identify workforce trends, surface insights, and recommend improvements to HR processes and programs.
• Collaborate with the Talent team on recruitment and onboarding support as needed during peak periods or organizational transitions.

People Business Partner

Manager

• Consolidate short- and medium-term cash flow forecasts across all business units, including daily forecasting for the Ting Fiber business
• Monitor global cash balances daily and recommend funding and liquidity actions
• Analyze forecast variances and collaborate with business controllers to tighten accuracy
• Approve wire transfers, ACH payments, and cheque disbursements in line with treasury controls
• Serve as the primary contact for bank treasury and payment advisors on electronic banking, lockbox, and payment systems
• Administer credit facilities — monitoring cash balances, managing rollover notices, tracking interest and fee accruals, and preparing quarterly covenant compliance packages
• Manage daily cash flow activities for the Ting Fiber Asset-Backed Securitization (ABS) program
• Maintain ABS stakeholder relationships; prepare and distribute Monthly Noteholder Reports and quarterly financial statements
• Support financing transactions including syndicated credit facilities, private placements, and private equity initiatives
• Prepare treasury-related journal entries through month-end and quarter-end close, including FX forward contracts, hedge accounting adjustments, derivative mark-to-market valuations, intercompany funding, and ZBA sweeps
• Ensure all transactions are accurately recorded and reconciled in accordance with accounting policy
• Support the CFO in managing banking relationships across Canada, the US, and international jurisdictions
• Conduct periodic banking reviews covering transaction volumes, cash management services, and pricing
• Prepare and maintain KYC, compliance, and banking documentation; coordinate bank guarantee applications
• Provide day-to-day leadership, coaching, and oversight to the Treasury Analyst
• Support treasury automation and system enhancement initiatives
• Coordinate internal and external audit support
• Forecast FX exposures and assist in executing hedging strategies
• Maintain complete records of hedging transactions; execute drawdowns on window forward contracts.

Data Platform Engineer

People Business Partner

Treasury Manager