People Business Partner

Tucows

People Business Partner at Tucows' Ting Internet, serving as trusted HR advisor with emphasis on employee relations. Role involves managing complex situations, facilitating leave management, and supporting organizational design.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the subject matter expert and primary point of contact for all employee relations matters — from day-to-day policy questions to complex, sensitive investigations.
Lead and document workplace investigations, ensuring procedural fairness, thorough fact-finding, and timely resolution.
Manage end-to-end terminations — both performance-based and without cause — including drafting termination documentation, calculating entitlements under applicable employment standards, and coordinating with legal counsel as required.
Advise managers on performance improvement plans, disciplinary processes, and progressive discipline, ensuring consistency and compliance across the organization.
Navigate complex employee situations involving conflict, accommodation requests, and sensitive interpersonal matters with discretion and sound judgment.
Proactively identify ER trends and surface recommendations to leadership to address root causes before they escalate.
Administer and coordinate all leaves of absence including medical, parental, disability, and other statutory leaves under applicable Canadian provincial and US state legislation.
Partner with employees, managers, and benefits carriers to ensure seamless leave transitions and return-to-work planning.
Maintain accurate leave tracking and ensure compliance with all applicable employment standards legislation.
Support organizational design and planning initiatives, including workforce restructuring, role realignments, and team changes.
Partner with leaders to develop change management plans that minimize disruption and support employee engagement through transitions.
Provide HR guidance and communication support for organizational announcements and change initiatives.
Support the rollout and administration of company-wide people programs including performance cycles, engagement surveys, and total compensation programs.
Practice AI-augmented work — use tools like Claude to streamline reporting, draft documentation, support project management, and reduce administrative burden so focus stays on high-value HR partnership.
Ensure compliance with Canadian and US labor laws and internal HR policies, and serve as a subject matter expert and resource for managers and employees.
Leverage HR data and analytics to identify workforce trends, surface insights, and recommend improvements to HR processes and programs.
Collaborate with the Talent team on recruitment and onboarding support as needed during peak periods or organizational transitions.

Requirements

What you’ll need

5–7 years of progressive HR Business Partner experience, with demonstrated depth in employee relations.
Bachelor’s degree in Human Resources Management or a related field (preferred).
CPHR and/or SHRM certification is an asset.
Demonstrated comfort using AI tools (e.g. Claude, ChatGPT, Copilot, Gemini) to accelerate HR work — including drafting communications, building workflows, analyzing data, and synthesizing information quickly.

Benefits

Comp & perks

Learn more about Tucows Benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance Improvement PlansTermination DocumentationLeave AdministrationWorkforce RestructuringCompliance with Employment Standards

Soft Skills

DiscretionSound JudgmentConflict ResolutionCommunication SupportEmployee Engagement

Certifications

CPHRSHRM Certification