Cloud Consultant – Observability
TTECH
full-time
Posted on:
Location Type: Hybrid
Location: Barueri • Brazil
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Tech Stack
About the role
- Administration of the entire Monitoring/Observability environment - Zabbix, Grafana, Prometheus, OpenTelemetry;
- Build and maintain dashboards in Grafana;
- Knowledge of Cloud Computing environments (Azure, AWS and/or GCP);
- Knowledge of VMWare environments;
- Knowledge of database environments (SQL, Oracle, MySQL, PostgreSQL);
- Provide operational support from a monitoring/observability standpoint for cloud-hosted mission-critical systems;
- Handle incidents escalated by the support team that are related to monitoring/observability;
- Provide advisory support in Public Cloud projects;
- Support all aspects of the service lifecycle through configuration, change, service, incident and problem management based on industry best practices (ITIL);
- Support internal teams including support, deployment, SecOps, DevOps and consultants;
- Identify issues and implement necessary fixes to the client environment;
- Perform root cause analysis and prepare RCAs;
- Execute and/or validate technical procedures;
Requirements
- Bachelor's degree or higher (degree certificate required);
- Experience working with Cloud Computing in previous roles;
- Experience in cloud environments working in support and/or administration roles;
- Knowledge of monitoring/observability tools (Zabbix, Grafana, Prometheus, OpenTelemetry, APMs such as Dynatrace, New Relic, Datadog);
- Advanced knowledge of networking (routing, VPNs, firewall rules);
- Advanced knowledge of operating systems (Linux and/or Windows);
- Advanced knowledge of cloud computing (Azure, AWS, GCP);
- Knowledge of cloud technologies (Kubernetes, Docker, IaC - Terraform, API Management, API Gateway, Storage Account, etc.);
- Knowledge of ITIL processes (incidents, requests, problems and changes);
- Scripting/automation skills (PowerShell, shell scripting, Python);
- Conversational English and/or Spanish (preferred);
- Minimum certifications: Zabbix; Microsoft AZ-900 - Azure Fundamentals or AWS Cloud Practitioner or GCP Fundamentals; Microsoft AZ-104 - Azure Administrator or AWS SysOps - Associate or GCP Associate Cloud Engineer;
- Desired certifications: ITIL Foundation; Microsoft Azure AZ-303 and/or AZ-304 (Azure Architect) or AWS Certified Solutions Architect – Associate or GCP Professional Cloud Architect;
Benefits
- Meal and food vouchers (VR, VA), medical insurance, dental insurance and life insurance;
- An exclusive offer from Vivo with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual bonus or Profit Sharing (PPR);
- Plan for your future with a private pension plan;
- Have children? You may be eligible for a subsidy to help with school, daycare or babysitter expenses;
- Work in an environment that respects your personality, dress style and individuality, allowing you to be authentic. #VemdeVocê
- Work remotely up to 3 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteering programs to help make a difference;
- Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses;
- Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #MinhaCarreira
- And much more! But you have to apply to find out...
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ZabbixGrafanaPrometheusOpenTelemetrySQLOracleMySQLPostgreSQLPowerShellPython
Soft Skills
incident managementproblem managementroot cause analysisadvisory supportcommunication
Certifications
ZabbixMicrosoft AZ-900AWS Cloud PractitionerGCP FundamentalsMicrosoft AZ-104AWS SysOps - AssociateGCP Associate Cloud EngineerITIL FoundationMicrosoft Azure AZ-303AWS Certified Solutions Architect – Associate