Senior Operations Analyst – NOC, AMI Water
TTECH
full-time
Posted on:
Location Type: Hybrid
Location: Barueri • Brasil
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Job Level
About the role
- Centrally monitor the AMI solution, providing first-line incident response, event communication and control.
- Support remote certifications for replacement of smart water meters, assisting field technicians.
- Perform assessment and diagnosis of incidents, performance events and problems.
- Generate reports on technical, service and contractual indicators (KPIs).
- Respond to requests from automation and development teams for digitizing operational processes, performing acceptance (homologation) testing and evaluating new smart meter manufacturers.
Requirements
- Previous experience in a night NOC or rotating-shift environment.
- Experience providing customer support for IoT systems, including diagnosing issues and validating repairs.
- Full availability for a 12x36 night shift schedule (e.g., 19:00–07:00), with tolerance for on-call duties in mission-critical environments.
- Bachelor's degree in a related field such as Engineering, IT, Telecommunications or similar.
- Experience with AMI systems, such as SICONIA (Sagemcom) or similar platforms, for smart water metering with remote monitoring and analytics.
- Knowledge of monitoring tools (Nagios, Zabbix, Grafana, SolarWinds), IoT networking and process automation.
- Familiarity with smart water meters and utility projects (e.g., Sabesp).
Benefits
- Choose the benefits that best suit you and your dependents via a digital platform with categories such as gym, meal allowance (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — truly unlimited — on the leading mobile network, enhanced with Vivo 5G!
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual bonus or PPR (profit-sharing);
- Plan your future through a private pension plan;
- Have children? You are entitled to a subsidy to help with school, daycare or babysitting expenses;
- Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to make a positive impact;
- Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or internationally — we are present in over 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social well-being. Our #VivoBemEstar program encourages healthy habits and better quality of life and provides employees with access to nutritionists, psychologists, social services, telemedicine and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident responsediagnosis of incidentsperformance assessmentKPI reportingacceptance testingIoT systems supportprocess automationsmart meter validationremote monitoringanalytics
Soft Skills
customer supportcommunicationproblem-solvingteam collaborationadaptability