Senior Customer Service Representative
TTEC
full-time
Posted on:
Location Type: Remote
Location: Maryland • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Ownership over resolving escalated or complex calls from customers
- Conduct research to provide answers for customers to resolve their issues
- Answer incoming communications from customers
Requirements
- 2+ years of customer service experience in a call center or telecommunications
- 2+ years of accounting experience or equivalent explaining financial information
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)
Benefits
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceaccountingfinancial information
Soft Skills
problem solvingcommunicationresearch
Certifications
high school diploma