Pre-Sales Solution Architect – AWS
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Colombia
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Tech Stack
About the role
- Customer requirements gathering, design, and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
- Maintain expertise in CX technologies and TTEC Digital offerings
Requirements
- 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
- Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
- Bachelor's degree in CS, Engineering, or related field.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
- Experience with CRMs, including Salesforce, ServiceNow, and Dynamics.
- Network infrastructure experience.
- Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend).
- Familiarity with IaC (Terraform, CloudFormation, CDK).
- Ability to build solutions in Amazon Connect.
- Experience presenting to executive stakeholders.
- Ability to create architecture diagrams and build enterprise demos.
- Strong communication skills and ability to map tech recommendations to business value.
- Ability to travel up to 30%.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical pre-salessolutions engineeringcontact center consultingAmazon ConnectAWS servicesnetwork infrastructureIaCTerraformCloudFormationCDK
Soft Skills
communication skillscustomer requirements gatheringplanning and coordinationproblem resolutionexecutive presentationmapping tech recommendations to business value
Certifications
AWS professional certifications