TSA Group - Australia

Customer Support

• Answering inbound calls from small business owners, representing Telstra, and promoting a wide range of its products and services.
• Providing tailored advice that meets each customer’s needs.
• Using empathetic and effective communication to deliver outstanding customer service.
• Confidently handling and de-escalating customer concerns.
• Adapting your schedule to be available when customers need us most.

Customer Service and Sales Consultant – Telco