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Customer Service and Sales Consultant – Telco
TSA Group - AustraliaCustomer Service Consultant providing tailored communication solutions for Australian businesses. Engaging with customers through calls and delivering exceptional service in a supportive environment.
About the role
Key responsibilities & impact- Answering inbound calls from small business owners, representing Telstra, and promoting a wide range of its products and services.
- Providing tailored advice that meets each customer’s needs.
- Using empathetic and effective communication to deliver outstanding customer service.
- Confidently handling and de-escalating customer concerns.
- Adapting your schedule to be available when customers need us most.
Requirements
What you’ll need- Excellent communication skills – listening, empathizing, and engaging with ease.
- Strong computer literacy and the ability to multitask.
- Drive and motivation to push yourself and celebrate your wins.
- Willingness to learn, grow, and implement feedback.
- Resilience and a customer-first mindset.
- Full availability Monday to Friday between 5 am and 6 pm.
Benefits
Comp & perks- Unlimited Earnings Potential: Start on a $53,000 base salary plus superannuation, with fortnightly commission payouts.
- Energetic and Supportive Culture: Work in a vibrant, fast-paced environment with top-tier training and upskilling programs.
- Meaningful Work: Make a real difference by supporting small businesses across Australia with tailored Telstra solutions.
- Great Work Hours: Monday to Friday, 5 am–6 pm. That means no nights and no weekends.
- Valuable Benefits: Annual retention bonuses, awards and prizes, plus discounts on health insurance, gym memberships, and more.
- Career Growth: Ongoing development, regular social events, and real opportunities to progress within the business.
- Work-Life Flexibility: After six months and successful training completion, enjoy the option to work from home two days a week.
ATS Keywords
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Soft Skills
communication skillsempathycustomer servicemultitaskingresiliencecustomer-first mindsetadaptabilitylisteningengagementmotivation