TruVista

Customer Retention Specialist

• Achieve assigned customer satisfaction, customer retention and former customer win-back sales objectives
• Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests
• Escalate customer installation and service issues for assistance and resolution when appropriate
• Handle customer disconnect requests and perform customer “save” attempts
• Develop and maintain an in-depth understanding of Truvista value propositions and product offerings
• Develop trusted relationships with customers and use a consultative approach during customer interactions
• Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team
• Update and maintain accurate customer contact information and records in the Truvista sales system