Director of Customer and Market Success
Truvant
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Responsible for managing multiple existing customer accounts and developing potential new contract manufacturing and packaging opportunities.
- Lead internal and external activities and drive business development strategies.
- Monitor external contract manufacturing and packaging industry for changes, risks, and opportunities.
- Facilitate and attend plant tours, conferences, and industry events.
- Secure data from internal stakeholders for customer proposals.
- Support account retention objectives and manage the customer engagement process.
- Prepare and communicate timelines appropriately and areas of accountability.
Requirements
- 5+ years of Contract Manufacturing and/or Contract Packaging
- 5+ years of CPG/FMCG, Food & Beverage or Healthcare manufacturing or packaging
- Extensive customer facing and solution development experience
- Deep understanding of manufacturing, packaging and/or supply chain operations
- Strong track record of delivering results via new business wins or account growth
- Experience with large scale, complex selling to Fortune 500 customers - $10M+ deals
- Deep understanding of financial components to deal development
- Deep experience with either shared, dedicated or in-plant/in-DC contract packaging
- Must be able to work independently however be an outstanding team player
- 50% travel – primarily domestic and occasionally internationally
- Ability to distill customer needs to the organization and maintain a strong customer focus
- Ability to navigate complex customer organizational structures and build strong relationships
- Supply chain management or operations experience a plus
- Strong executive presence.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Contract ManufacturingContract PackagingCPGFMCGFood & BeverageHealthcare manufacturingSupply Chain OperationsBusiness DevelopmentAccount GrowthFinancial Components
Soft Skills
Customer FacingSolution DevelopmentTeam PlayerCustomer FocusRelationship BuildingIndependent WorkExecutive PresenceCommunicationAccount RetentionTimelines Management