Truv

Director of Customer Success

Truv

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

Tech Stack

Switching

About the role

  • Lead and scale the Customer Success function at a fintech payroll API company.
  • Oversee a team of Customer Success Managers focused on mid-market and enterprise portfolios.
  • Drive strategy, execution, onboarding, adoption, renewals, and expansion.
  • Serve as a trusted advisor to client executives and conduct executive business reviews.
  • Partner with Sales, Product, and Support to deliver seamless customer experiences.
  • Own customer health metrics, forecast churn and renewal risk, and drive NRR improvements.
  • Implement systems, KPIs, and analytics to measure customer health and team performance.
  • Optimize processes and tools to scale Customer Success efficiently.

Requirements

  • 7+ years of experience in Customer Success, Account Management, or related functions within B2B SaaS or fintech.
  • 3+ years of people management, successfully building and scaling success or post sales functions.
  • Track record of driving measurable improvements in usage, customer retention, expansion, and satisfaction.
  • Ability to execute at a hyper growth environment with relationship-building skills, presentation skills and excellent communication.
  • Experience working with mid-market and enterprise accounts ($100K+ ARR).
  • Background in fintech, lending, payroll, or data APIs strongly preferred.
  • Bachelor’s degree in Business, Engineering, or a related field.