Scaled Customer Success Manager
Dropbox DocSend
Director of Customer Success
Truv
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
Lead
Tech Stack
Switching
About the role
- Lead and scale the Customer Success function at a fintech payroll API company.
- Oversee a team of Customer Success Managers focused on mid-market and enterprise portfolios.
- Drive strategy, execution, onboarding, adoption, renewals, and expansion.
- Serve as a trusted advisor to client executives and conduct executive business reviews.
- Partner with Sales, Product, and Support to deliver seamless customer experiences.
- Own customer health metrics, forecast churn and renewal risk, and drive NRR improvements.
- Implement systems, KPIs, and analytics to measure customer health and team performance.
- Optimize processes and tools to scale Customer Success efficiently.
Requirements
- 7+ years of experience in Customer Success, Account Management, or related functions within B2B SaaS or fintech.
- 3+ years of people management, successfully building and scaling success or post sales functions.
- Track record of driving measurable improvements in usage, customer retention, expansion, and satisfaction.
- Ability to execute at a hyper growth environment with relationship-building skills, presentation skills and excellent communication.
- Experience working with mid-market and enterprise accounts ($100K+ ARR).
- Background in fintech, lending, payroll, or data APIs strongly preferred.
- Bachelor’s degree in Business, Engineering, or a related field.
