Trustwell

Key Account Manager

Trustwell

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $115,000 per year

About the role

  • Oversee a portfolio of 50–100 accounts, ensuring timely renewals and identifying upsell/cross-sell opportunities.
  • Maintain account plans, manage pipelines, and achieve sales goals using CRM tools.
  • Resolve customer issues to enhance satisfaction and value.
  • Build strong relationships with executive stakeholders across departments.
  • Conduct business reviews to gather feedback and identify growth opportunities.
  • Provide industry-driven strategic guidance to help customers achieve business objectives.
  • Stay updated on food industry trends to position Trustwell as a key partner.
  • Work with internal teams (Customer Success, Professional Services, Product, Finance) to address customer needs and drive account health.
  • Meet or exceed revenue goals through upselling, cross-selling, and tailored proposals demonstrating ROI.
  • Track account metrics, including renewals, revenue, and customer satisfaction.
  • Deliver accurate forecasts and regular updates to leadership.
  • Stay informed on product updates, industry trends, and best practices through training and collaboration; both internally and externally.
  • Address client requests, assist with urgent issues, and support customer experience initiatives.
  • Contribute case studies and testimonials as needed.
  • Other duties as directed and/or assigned.

Requirements

  • Proven experience driving renewals, upsells, and cross-sells , meeting, and exceeding revenue targets with contract sizes of at least $500K in ARR.
  • A deep understanding of building and managing sales pipelines , strategic account planning, and leveraging product expertise to achieve customer success.
  • Strong self-starter qualities with the ability to navigate complex organizations, build relationships with decision-makers, and identify growth opportunities.
  • Proven success in account management, including renewals, upsells, and cross-sells; consistent attainment or overachievement of revenue goals
  • Strong emotional intelligence; ability to build trust and rapport with stakeholders at all levels
  • Experience engaging and influencing senior executives within complex organizations
  • Skilled in negotiation, objection handling, and conflict resolution while preserving long-term relationships
  • Adaptable problem-solver in fast-paced, evolving environments
  • Highly organized with strong attention to detail; effective at managing multiple accounts, renewals, and growth opportunities
  • Customer-centric mindset with a proactive approach to identifying needs, risks, and tailored solutions
  • Strategic thinker with solid business acumen; able to align customer objectives with company offerings to drive growth
  • Experience managing complex, multi-layered contracts with accuracy and compliance
  • Knowledge of food industry challenges and trends preferred.
Benefits
  • Full healthcare benefits, including medical, dental, and vision.
  • Supplemental benefits, including STD, LTD, HSA, 401k, etc.
  • Responsible Time Off (PTO) + Holiday Pay
  • Competitive Compensation (Base + Commission)
  • Excellent culture, growth opportunities, plus much more...
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales pipeline managementstrategic account planningnegotiationobjection handlingconflict resolutioncustomer successrevenue forecastingupsellingcross-selling
Soft Skills
emotional intelligencerelationship buildingproblem-solvingorganizational skillsattention to detailcustomer-centric mindsetstrategic thinkingadaptabilityinfluencing skillsself-starter