Customer Support
TrustStone Software GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €38,000 - €50,000 per year
About the role
- 1st & 2nd-level support: Assisting with support requests.
- Bug analysis: Documenting and identifying software defects.
- Providing solutions: Helping resolve issues and creating workarounds.
- Communication with customers: Friendly and professional interaction.
Requirements
- You are motivated to thoroughly familiarize yourself with our software.
- You enjoy helping customers with their concerns.
- You have an analytical mindset and like getting to the root of technical problems.
- You enjoy working in a team and understand the importance of customer feedback.
- Experience in the tax environment is a strong plus but not required.
Benefits
- 100% remote work possible
- Positive work environment
- Performance-based compensation
- Flat hierarchies
- Training and professional development
- Regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supportanalytical mindsetproblem-solvingteamworkcommunicationcustomer feedback