Customer Support Specialist – SaaS in the Tax Domain
TrustStone Software GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €38,000 - €50,000 per year
About the role
- You handle support requests via the ticketing system and by phone
- You identify, reproduce, and document software bugs
- You assist customers with issues and provide workarounds
- You document customer interactions in the CRM system
- You help continuously improve internal support processes in the support area
Requirements
- Experience in the tax domain is a strong plus but not required
- Analytical mindset
- Enjoy supporting customers with their inquiries
- Ability to explain technical concepts clearly
Benefits
- 100% remote work possible
- Positive working environment
- Performance-based compensation
- Flat hierarchies
- Training and professional development
- Regular team events
- No external investors
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
bug identificationsoftware documentationticketing systemCRM system
Soft Skills
analytical mindsetcustomer supportcommunicationproblem-solving