Trustpair

Account Manager

• Manage a high-value portfolio of strategic enterprise clients, mainly CFOs and Finance departments of large enterprises
• Build and execute long-term account strategies to maximize client lifetime value
• Conduct structured account mapping (organization, power structures, stakeholders)
• Apply MEDDIC/MEDDPICC methodology to structure deals and uncover opportunities
• Identify and activate upsell levers and expansion potential across subsidiaries, business units, regions
• Develop trust-based relationships with executive sponsors and end-users
• Lead regular business reviews and steering committees
• Act as the client’s internal advocate to drive product adoption and maximize impact
• Negotiate Master Framework Agreements and enterprise-level contracts
• Work closely with internal teams (CSM, Sales, Product) to promote growth and retention
• Own and drive Net Revenue Retention (NRR) for your portfolio
• Monitor portfolio KPIs: usage, churn, satisfaction, upsell pipeline
• Maintain up-to-date CRM records (HubSpot, Salesforce) with accuracy and precision

Senior Account Manager