Trustpair

Senior Account Manager

Trustpair

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Senior

About the role

  • Manage a high-value portfolio of strategic enterprise clients, mainly CFOs and Finance departments of large enterprises
  • Build and execute long-term account strategies to maximize client lifetime value
  • Conduct structured account mapping (organization, power structures, stakeholders)
  • Apply MEDDIC/MEDDPICC methodology to structure deals and uncover opportunities
  • Identify and activate upsell levers and expansion potential across subsidiaries, business units, regions
  • Develop trust-based relationships with executive sponsors and end-users
  • Lead regular business reviews and steering committees
  • Act as the client’s internal advocate to drive product adoption and maximize impact
  • Negotiate Master Framework Agreements and enterprise-level contracts
  • Work closely with internal teams (CSM, Sales, Product) to promote growth and retention
  • Own and drive Net Revenue Retention (NRR) for your portfolio
  • Monitor portfolio KPIs: usage, churn, satisfaction, upsell pipeline
  • Maintain up-to-date CRM records (HubSpot, Salesforce) with accuracy and precision

Requirements

  • Minimum 5 years of experience in Account Management, including significant exposure to B2B SaaS and complex sales cycles
  • Proven success managing strategic or enterprise accounts
  • Strong ability to sell value-based solutions and understand the financial priorities of clients
  • Strong autonomy and ownership over accounts
  • Experience negotiating complex contracts at group or global level
  • Familiarity with sales frameworks like MEDDIC / Challenger Sale / SPIN Selling
  • Fluent in English, spoken and written
  • Applicants must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone