Trustmi

Product Manager

• Define and lead the company’s product strategy and roadmap.
• Translate company goals and customer needs into clear product priorities.
• Partner closely with R&D to drive execution and delivery.
• Work directly with customers, prospects, and internal stakeholders to gather insights and identify opportunities.
• Lead product planning, feature prioritization, and go-to-market alignment.
• Analyze market trends, competitive landscape, and emerging technologies.
• Drive product discovery processes and data-driven decision making.
• Build scalable product processes as the company grows.

Head of Product

Security Operations

• Proactively monitor and review threats and suspicious events from trustmi customers.
• Investigate alerts, triage, deep dive, and come up with proper action items and remediation plans.
• Use multiple sources of data Trustmi intelligence trust network, external threat feeds, etc.
• Support customer's payment processes and workflows.
• Maintain excellent customer satisfaction through professional, proactive and personal service.
• Work closely with our research and development team.
• Contribute to our knowledge base by creating fraud analysis reports and best practices

SOC Analyst

Support Engineer

• Respond to customer support requests via email, chat, and ticketing systems
• Troubleshoot platform, integration, and user access issues
• Diagnose technical problems and provide timely resolutions
• Escalate complex issues to Engineering or Product teams when needed
• Track and manage tickets through resolution while meeting SLA targets
• Document issues, solutions, and recurring trends
• Support onboarding and user training when needed
• Partner with Customer Success to ensure customer satisfaction and retention
• Help improve internal support processes and knowledge base content

Head of Product

SOC Analyst

Technical Support Specialist