Trustmark

Senior Director, Client Management

Trustmark

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $107,546 - $160,583 per year

Job Level

Senior

About the role

  • Responsible for achieving the division persistency targets
  • Leads the strategy, execution, and performance of the client management team
  • Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship‑building with brokers and employers
  • Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention
  • Protect and grow revenue by building trusted, long‑term client partnerships
  • Drive retention and growth strategies
  • Market and state evaluation and targeting
  • Book of business trends
  • Product and network analysis
  • Agency and broker targeting
  • Marketing campaigns
  • Evaluate and monitor market trends, including competitor strategy
  • Manage and develop the Client Management team
  • Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results
  • Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing
  • Provide Product and Process training
  • Evaluate staffing needs
  • Build relationships with broker partners and MGAs
  • Serve as an executive point of contact for key broker relationships and existing business
  • Attend and host market visits, broker meetings, broker councils, and webinars
  • Oversee service delivery and operational performance
  • Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement.
  • Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation
  • Manage escalations related to claims, billing, enrollment, and service disruption.

Requirements

  • 7+ years of experience in health insurance sales or account management and 2 years in a leadership role
  • Strong background in small-group or level-funded health plans
  • Experience leading client-facing sales or client management teams focused on achieving growth targets
  • Excellent communication, negotiation, and relationship-building skills with employers and brokers
  • Proven track record of improving retention and client satisfaction
  • Ability to motivate, coach and develop team
  • Preferred: Bachelor’s Degree
  • Health and Life License
Benefits
  • Health/dental/vision
  • Life insurance
  • FSA and HSA
  • 401(k) plan
  • Employee Assistant Program
  • Back-up Care for Children, Adults and Elders
  • Many health and wellness initiatives
  • Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
health insurance salesaccount managementrenewal strategynegotiation skillsproduct analysismarket evaluationmarketing campaignsclient managementclaims navigationpricing strategy
Soft Skills
communication skillsrelationship-buildingcoachingmotivationteam developmentclient satisfactionleadershipstrategic thinkingproblem-solvingaccountability
Certifications
Bachelor’s DegreeHealth and Life License