Trustmark

Customer Service Administrator II

Trustmark

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $21 - $30 per hour

About the role

  • Servicing customers on contractual policy change and disbursement requests
  • Researching and resolving customer requests and inquiries
  • Entering client/customer updates into the appropriate system
  • Providing back up support to Call Center
  • Collaborating with internal partners to reach resolution

Requirements

  • High School Diploma or GED
  • 2 – 4 years of related experience
  • Knowledge of company products
  • Ability to interpret policy provisions
  • Knowledge of administrative procedures
Benefits
  • Health/dental/vision
  • Life insurance
  • FSA and HSA
  • 401(k) plan
  • Employee Assistant Program
  • Back-up Care for Children, Adults and Elders
  • Health and wellness initiatives
  • Wellness program for health initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceproblem solvingcollaborationcommunicationadministrative skills
Certifications
High School DiplomaGED