Senior Customer Service Representative
Trustmark
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $25 - $36 per hour
Job Level
About the role
- Responding to high volume of inbound client/customer requests
- Provides information, processes basic customer profile changes
- Researches and resolves high volume of complex customer inquiries
- Determines root cause and resolve client/customer issues
- Serves as a team resource and mentor for new hires
Requirements
- High School Diploma or GED
- 4 – 6 years of related experience
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Many health and wellness initiatives
- Wellness program for health initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingmentoringcommunicationresearchteamworkinquiry resolutionroot cause analysis
Certifications
High School DiplomaGED