Trusted Results Therapy Group

Insurance

• Run partial insurance verification immediately upon referral intake
• Confirm in-network status and identify credentialed providers by department
• Flag inactive, incorrect, or out-of-network insurance before patient contact
• Complete full benefits verification once service type is confirmed
• Obtain co-pay and deductible information by service type
• Rework incorrect or missing insurance information — approx. 10–20% of referrals
• Maintain and update provider credentialing database by insurance
• Update patient records with all verified benefits information

Insurance Verification Specialist

Therapist

• Receive and enter referrals from MedSender into TownSquare and Homebase
• Triage and tag service type — therapy, med mgmt, psych testing
• Contact patients same day — confirm service interest and insurance
• Match patient to correct provider based on insurance, location, availability
• Schedule appointments for mental health therapy
• Manage 8-attempt follow-up queue over 2 weeks for unreached patients
• Field inbound callbacks from Therarep queue same business day
• Discharge patients after 8 failed contact attempts and notify referring practitioner

Insurance Verification Specialist

Referral Coordinator – Therapy