Account Manager
TrustArc
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Performs outbound renewals activities such as cold calling new contacts within customer accounts, discovering and educating new stakeholders, lead follow-up, renewals qualifications for existing customers.
- Utilize Salesforce to forecast and track all renewals activities.
- Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for TrustArc’s product portfolio.
- Leverages internal resources to educate customers on new services and products.
- Builds relationships and effectively communicates with services team.
- Develops a quarterly business plan and renewals strategy for assigned accounts.
- Conducts regular one-on-one reviews with Renewals Manager to review forecasts, activity performance, training and development requirements.
Requirements
- 5+ Years in account management in the SaaS/and or software and consulting markets.
- Senior account managers often take on leadership roles within their team. They may mentor junior account managers and provide guidance on complex client issues.
- Proven ability in delivering against sales/quota targets.
- Ability to influence others to achieve results.
- Experience in managing complex accounts with multiple stakeholders.
- Proven track record of and growing existing account base.
- Problem solving skills - Excellent communication skills.
- Results driven.
- Attention to detail and time management a must.
Benefits
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforceaccount managementrenewals strategysales targetsquota achievementproblem solvingcustomer satisfactioncross-sellingforecastinglead follow-up
Soft skills
communicationleadershipmentoringinfluencingrelationship buildingattention to detailtime managementresults drivenissue resolutionorganizational