Trust Wallet

Account Manager – Web3

Trust Wallet

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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Tech Stack

Web3

About the role

  • Own the end-to-end relationship with fiat providers and swap aggregators. Lead weekly and monthly business reviews to align on goals.
  • Advocacy & Conflict Resolution: Act as the voice of the partner internally while holding partners accountable to high service standards (SLAs). Lead tough conversations when performance dips.
  • Maintain a broad understanding of partner contracts and regulatory requirements to ensure long-term compliance and stability.
  • Monitor and report on metrics: conversion rates, transaction volume, revenue, and success rates.
  • Insight-Led Growth: Don't just report data—use it. Identify regional trends and friction points to suggest ways partners can increase their share of wallet.
  • Executive Reporting: Build structured reports for BD leadership that highlight risks, successes, and actionable recommendations.
  • User Journey Mapping: Deeply understand the flow from "App Download" to "Token Swap." Identify where users drop off and why.
  • Roadmap Influence: Partner with Product and Engineering to prioritize feature requests and technical fixes that improve the partner/user experience.
  • Work with Marketing on partner campaigns, Legal on process changes, and Analytics to ensure data integrity.
  • Operational Excellence: Build scalable processes for onboarding new partners and managing Quarterly Business Reviews (QBRs).

Requirements

  • Experience: 3–5 years in Account Management, Partnerships, or BD Operations. Experience in Fintech, Crypto, or Payments is a significant advantage.
  • Communication: Exceptional English skills. You are confident leading high-stakes calls and can simplify complex technical data into clear business "wins."
  • Web3 Knowledge: A solid grasp of non-custodial wallets, gas fees, and the fiat-to-crypto ecosystem. You should understand how a "swap" works on-chain.
  • Analytical Skills: Proficient with spreadsheets and reporting tools. You enjoy finding the "story" behind the numbers.
  • Mindset: Proactive, organized, and comfortable in a fast-paced, fully remote environment. You are a "growth-minded" collaborator.
Benefits
  • Be a part of the world’s leading blockchain ecosystem that continues to grow.
  • Excellent learning and career development opportunities.
  • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Work fully remotely with flexible working hours.
  • Enjoy competitive salary and benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementpartnershipsbusiness development operationsdata analysisreportinguser journey mappingfeature prioritizationonboarding processesmetrics monitoringregulatory compliance
Soft Skills
communicationconflict resolutionadvocacyorganizational skillsproactive mindsetcollaborationleadershipanalytical thinkingproblem-solvingadaptability