Trunk Space Storage

Store Manager

Trunk Space Storage

full-time

Posted on:

Location Type: Hybrid

Location: Lucas • Texas • United States

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Salary

💰 $21 - $23 per hour

About the role

  • Answer inbound video and phone calls, chats, and emails from current and prospective customers
  • Provide information about storage units, pricing, availability, and company policies
  • Assist customers with reservations, account questions, and payment processing
  • Troubleshoot customer issues and escalate when necessary
  • Follow scripts and company procedures to maintain consistency and compliance
  • Meet performance goals for customer satisfaction, response time, and productivity
  • Maintain accurate records in the company CRM and storage management systems
  • Uphold a positive and professional demeanor in all customer interactions

Requirements

  • 2+ year of customer service, call center, or sales experience (remote preferred)
  • Strong communication skills (verbal and written)
  • Comfortable with computers, phone systems, and web-based tools
  • Ability to work independently and manage time effectively in a remote environment
  • High-speed internet and a quiet, professional home workspace
  • Dependable, detail-oriented, and customer-focused
  • Experience in the self-storage or property management industry (preferred)
  • Familiarity with storage software (e.g., SSM) (preferred)
Benefits
  • Attracting and retaining the best talent
  • Growth opportunities (including promoting from within)
  • Entrepreneurial and rapidly growing environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencesales experiencepayment processingtroubleshootingrecord maintenancestorage software
Soft Skills
communication skillsindependent worktime managementdependabilityattention to detailcustomer focusprofessional demeanor