Trunk Space Storage

Manager

• Answer inbound video and phone calls, chats, and emails from current and prospective customers
• Provide information about storage units, pricing, availability, and company policies
• Assist customers with reservations, account questions, and payment processing
• Troubleshoot customer issues and escalate when necessary
• Follow scripts and company procedures to maintain consistency and compliance
• Meet performance goals for customer satisfaction, response time, and productivity
• Maintain accurate records in the company CRM and storage management systems
• Uphold a positive and professional demeanor in all customer interactions

Store Manager