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Director – Operations Center
Trunk Space StorageDirector of Remote Operations Center overseeing customer operations for Trunk Space Storage. Managing remote teams and ensuring exceptional customer retention strategies in a growing startup environment.
About the role
Key responsibilities & impact- Lead customer-facing remote operations across Trunk Space Storage
- Manage a team of Remote Managers and oversee offshore call center partners
- Ensure AI-assisted customer interaction tools deliver exceptional experiences
- Build and maintain standard operating procedures for ROC functions
Requirements
What you’ll need- Experience in operations management
- Ability to hire, train, coach, and develop a team
- Knowledge of customer retention and conversion performance
- Familiarity with offshore call center management
- Experience with AI-enabled customer interaction tools
Benefits
Comp & perks- fostering a positive and 'can-do' culture
- strong growth opportunities including promoting from within
- set compensation and benefits at the upper end of the self-storage industry
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementcustomer retentioncustomer conversionoffshore call center managementAI-enabled customer interaction tools
Soft Skills
team managementhiringtrainingcoachingdevelopment