General Manager
Trulieve
full-time
Posted on:
Location Type: Office
Location: West Palm Beach • Florida • United States
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About the role
- Responsible for leadership and supervision of store personnel
- Inventory tracking and management
- Achieving key performance metrics and ensuring the efficient daily operations of the store
- Ensuring regulatory compliance while delivering exceptional customer experience
- Plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
- Evaluate employee performance and identify hiring and training needs
- Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations
- Maintain professional working relationships with business partners
- Schedule effectively within labor budget to meet the needs of the business
- Maintain strict confidentiality and compliance
- Perform other tasks that have been assigned by management
Requirements
- Bachelor’s degree preferred
- Four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
Benefits
- Medical
- Dental
- Vision
- 401(k) with match
- Bonus potential
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementperformance metricsregulatory compliancevisual merchandisingemployee performance evaluationcash handlingdata analysistraining and developmentcustomer serviceSOP compliance
Soft Skills
leadershipinterpersonal skillsprofessionalismcommunicationconfidentialitydiscretioncoachingteam developmentproblem-solvingcustomer interaction
Certifications
Bachelor's degree