Trulieve

General Manager

Trulieve

full-time

Posted on:

Location Type: Office

Location: Guadalupe • Arizona • United States

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About the role

  • Responsible for leadership and supervision of store personnel
  • Inventory tracking and management
  • Achieving key performance metrics
  • Ensuring the efficient daily operations of the store
  • Ensuring regulatory compliance while delivering exceptional customer experience
  • Plan and implement strategies to drive service standards and positive sales results
  • Maintain brand standards in visual merchandising
  • Ensure consistent regulatory compliance with all state specific regulations
  • Review, communicate and ensure compliance with all company SOPs
  • Evaluate employee performance and identify hiring and training needs
  • Provide coaching, training, and development to the team that is focused on company service standards and accountability
  • Monitor and maintain store inventory
  • Handle and resolve patient issues and escalations
  • Maintain professional working relationships with business partners
  • Schedule effectively within labor budget

Requirements

  • Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop and evaluate a team of 40+ employees
  • Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely
  • Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
  • Must be able to pass a level 1 and level 2 background check
  • Must be at least 21 years of age
  • Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
  • Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
Benefits
  • Comprehensive benefits package including paid time off
  • Equal employment opportunities to all employees
  • Prohibits discrimination and harassment of any type
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementcash handlingdata analysisperformance evaluationtraining and developmentregulatory compliancevisual merchandisingcustomer servicestrategic planningkey performance metrics
Soft Skills
leadershipinterpersonal skillscommunicationprofessionalismconfidentialityflexibilityintegrityproblem-solvingteamworkcustomer interaction
Certifications
Bachelor's degreevalid driver's licenselevel 1 background checklevel 2 background check