TrueTandem

Systems Engineer

• Serve as the primary administrator for SharePoint Online and related Microsoft 365 services.
• Design, configure, and maintain site collections, content types, permissions, workflows, and governance policies.
• Implement and support site migrations, structure redesign, and content lifecycle planning.
• Monitor system performance, capacity, and compliance with security standards.
• Collaborate with business stakeholders to create scalable and user‑friendly solutions. Maintain high‑quality artifacts: test plans, test cases, defect logs, training decks, learner guides
• Support low-code/no-code development in Power Platform (Power Apps, Power Automate, Dataverse).
• Act as the Tier 3 escalation point for complex issues involving Microsoft 365, SharePoint, identity, and network dependencies.
• Lead root-cause analysis for recurring problems and drive long-term fixes.
• Collaborate with vendors and internal teams to resolve advanced technical issues.
• Create and maintain documentation for troubleshooting, workflows, and operational procedures.
• Ensure compliance with organizational and federal IT security standards.

Senior Systems Engineer

Platform Engineer

• Create and maintain robust, responsive, and scalable applications within a Federal environment
• Hands-on Power Platform development of canvas apps that streamline and automate organizational business processes
• Develop application Proof-of-Concepts (PoCs) and Minimal Viable Products (MVPs) to demonstrate and iteratively build on their business value and functionality
• Create Canvas Apps from scratch or using data from an existing data source
• Understand user interface, controls, and screen navigation for forms and views

Power Platform Developer

Business Analyst

• Collaborate with stakeholders to prioritize and implement changes that drive continuous improvement in business processes and system capabilities.
• Act as the liaison between business personnel and internal technical resources with regards to business practices and solutions within the Customer environment.
• Leads meetings with internal clients to understand needs and gathers requirements through interviews, documentation analysis, surveys, site visits, and business modeling
• Ensure adherence to security best practices and controls as related to solutions.
• Participate in and facilitate the prioritization, sizing, and business justification of future product enhancements.
• Define and document any new business requirements, needs, and processes tied to solutions.
• Effectively articulates the behind-the-scenes workings of the system to developer colleagues in the form of clear, concise, accurate, and effective business requirements, functional specifications, User Stories (Product Backlog Item).
• Translates requirements and designs solutions to improve productivity and efficiency.
• Proactively develops and maintains functional knowledge of Customer’s business practices and acts as a functional Subject Matter Expert.
• Document, obtain approval, and track all changes in project scope.
• Develop training curricula, learning paths, and materials (eLearning, quick reference guides, videos)
• Gather feedback; iterate training content; contribute to change management communications

Business Analyst – Trainer

Support Engineer

• Serve as the first point of contact via phone, chat, email, and ticketing system
• Create, categorize, prioritize, and update tickets; document resolution steps and user impact
• Meet or exceed SLAs for response, resolution, and customer satisfaction
• Assist with Exchange Online (mailbox access, Outlook profile issues, mail flow basics)
• Support Teams (sign-in, meetings, calling/voice basics, device/peripheral issues)
• Support SharePoint Online/OneDrive (sync issues, permissions basics, access requests)
• Help with Microsoft 365 Apps (installation, activation, updates, and basic troubleshooting)
• Perform user onboarding/offboarding tasks (e.g., license assignment, group membership)
• Support password resets and MFA-related issues; follow access control procedures
• Understand basic Entra ID (Azure AD) concepts (users, groups, conditional access awareness)

Senior Systems Engineer

Power Platform Developer

Business Analyst – Trainer

M365 Helpdesk Support Engineer