Program Optimization Manager
TrueScripts Management Services
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
Visit company websiteExplore more
About the role
- Manage the end-to-end program operations lifecycle, including ideation, prototyping, development, launch, and optimization.
- Develop a strategic roadmap for program operations innovation and improvement that aligns with organizational goals.
- Execute program strategies into actionable operational plans, aligning with organizational goals and initiatives.
- Collaborate with stakeholders to propose and prioritize program initiatives against competing projects and resources that support business objectives.
- Partner with IT to ensure technology solutions meet program requirements and support seamless implementation.
- Work closely with operational teams to document and optimize workflows for program implementation and support.
- Collaborate with marketing to conduct market research and competitive analysis to identify emerging trends and opportunities for differentiation.
- Act as a liaison between IT, operations, and marketing stakeholders to ensure alignment on program priorities and deliverables.
- Maintain and continuously update the program documentation library to reflect current offerings, workflows, and operational processes.
- Engage with clients, partners, and internal teams to gather feedback and insights to inform program strategy.
- Define and track key performance indicators (KPIs) to evaluate program success and operational efficiency.
- Report on program performance, project milestones, and strategic outcomes to leadership.
- Champion Agile practices and methodologies into program development, enabling adaptive planning and delivering high-value solutions aligned with organizational goals.
- Stay ahead of trends, innovations, and policy changes within the healthcare, pharmacy, and PBM industries.
- Apply Agile methodologies to identify emerging opportunities, enhance program strategies, and drive continuous improvement in delivering value to stakeholders.
- Foster a culture of innovation by identifying and implementing creative solutions that enhance operational efficiency and support cross-functional objectives.
Requirements
- Education: Bachelor’s Degree in Business Administration, Program Management, Operations, or a Healthcare related field
- Licenses and Certification Requirements: Any Program Certification (Preferred)
- Agile or Lean Six Sigma certification (Preferred)
- Physical Demands: While performing the duties of this job, the employee may be required to remain seated or stand for long periods during meetings and presentations. Occasional travel and lifting of materials (up to 25 pounds) may be necessary.
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
- A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- A cohesive, family-based culture
- Charitable contributions and volunteer time
- Lots of celebrations!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program operationsstrategic roadmap developmentworkflow optimizationkey performance indicators (KPIs)Agile methodologiesmarket researchcompetitive analysisprogram documentationoperational efficiencycontinuous improvement
Soft Skills
collaborationstakeholder engagementcommunicationinnovationprioritizationadaptabilityleadershipproblem-solvingfeedback gatheringcross-functional teamwork
Certifications
Program CertificationAgile certificationLean Six Sigma certification