Senior Account Executive, Social Media Campaigns
TruePoint Communications
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Job Level
About the role
- Manage day-to-day community management and campaign engagement across social platforms using approved brand voice and escalation protocols.
- Identify Surprise & Delight and giveaway opportunities in real-time, including fan selection, qualification checks, documentation, and internal approvals.
- Monitor social conversations and UGC during active campaigns; engage with priority posts, flag risks, and surface high-value moments for amplification.
- Own winner identification, outreach, notification, tracking, prize ordering, shipping coordination, and fulfillment documentation.
- Maintain accurate campaign records including terms and conditions, winner logs, outreach history, fulfillment status, and audit-ready trackers.
- Produce campaign recaps with results, engagement insights, UGC highlights, operational learnings, and recommendations for optimization.
- Keep Monday.com boards current with campaign status, dependencies, blockers, requests, and next steps.
- Serve as a day-to-day point of contact for client updates, needs, and follow-ups across calls, email, and status documentation.
- Coordinate closely with Community, Creative, Analytics, and Account teams to keep work on schedule and ensure campaign accuracy.
Requirements
- 2+ years of hands-on experience in social media community management, campaign operations, or social engagement programs in an agency, brand, or high-volume environment.
- Direct experience executing Surprise & Delight programs, giveaways, contests, or sweepstakes, including winner selection, notification, fulfillment, and record keeping.
- Strong experience managing social engagement and UGC workflows across major platforms.
- Experience maintaining project workflows in Monday.com or a comparable work management platform, with strong attention to status updates, dependencies, and stakeholder communication.
- Strong written communication skills and confidence communicating directly with client teams.
- Excellent operational discipline, with the ability to manage multiple concurrent workstreams without losing detail.
Benefits
- Non-Traditional Hours Required
- Equal employment opportunities
- Commitment to a diverse and inclusive workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
social media community managementcampaign operationsSurprise & Delight programsgiveawayscontestssweepstakesUGC workflowsproject workflowscampaign recapsstatus documentation
Soft Skills
written communicationclient communicationoperational disciplineattention to detailmulti-taskingstakeholder communicationengagement insightscoordinationproblem-solvingrecommendations for optimization