Operations Specialist
TruePoint Communications
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Own accurate, on-time client invoicing
- Manage accounts receivable and payable using Ruddr, QuickBooks, and Bill.com
- Prepare financial and utilization reports in partnership with the Operations Manager
- Audit employee time entries to ensure accurate payroll, utilization, absorption, and revenue reporting
- Maintain forecasting inputs and support budgeting and capacity planning
- Own administration of agency tools and platforms
- Maintain asset, equipment, and inventory tracking
- Document, implement, and continuously improve internal processes and policies
- Prepare executive- and client-ready reports, dashboards, and presentations
- Coordinate staffing schedules for community management accounts
- Own the hiring lifecycle: job postings, ATS management, interview coordination, and candidate communications
- Own end-to-end onboarding and offboarding workflows, including systems access, equipment, and documentation
- Maintain employee records and PTO tracking
- Partner with Ops Manager on internal communications, trainings, and policies
Requirements
- 4+ years experience in operations, people ops, finance ops, or administrative roles
- Agency or professional services experience strongly preferred
- Comfort working in a billable, utilization-driven environment
- Strong proficiency in Excel
- Experience with Quickbooks required
- Bill.com, Ruddr, Gusto, and Monday.com a plus
- Highly organized, detail-oriented, and accountable
- Confident communicator who takes initiative and solves problems independently
- Bachelor’s degree or equivalent experience
Benefits
- Competitive health benefits
- Profit-sharing bonus plan
- 401(k) with competitive matching
- Ongoing professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial reportingutilization reportingpayroll auditingbudgetingcapacity planninginvoicingemployee record maintenancePTO trackingExcel proficiencyATS management
Soft Skills
highly organizeddetail-orientedaccountableconfident communicatorinitiativeproblem-solvingcollaborationprocess improvementtime managementstaff coordination
Certifications
Bachelor's degreeequivalent experience