Senior Product Manager – Messaging and Communications Platform
TrueDialog: Business Texting Platform
full-time
Posted on:
Location Type: Remote
Location: California • Missouri • United States
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Job Level
About the role
- Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products
- Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends.
- Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features.
- Partner with the CTO to align product initiatives with technical architecture and scalability plans.
- Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity.
- Work closely with the tech team to deliver high-quality product releases.
- Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance.
- Drive prioritization and resource allocation across competing initiatives.
- Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements.
- Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation.
- Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence.
- Serve as a product voice in executive discussions, providing clear updates and strategic recommendations.
- Collaborate closely with engineering leadership to balance speed, scalability, and compliance.
- Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency
- Actively learn and understand each product owner’s area of expertise to foster collaboration and cross-domain innovation.
- Build a unified product culture that values knowledge-sharing and collective accountability.
- Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications.
- Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers.
- Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates.
- Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards.
Requirements
- Proven experience (6+ years) in product management, ideally at communications, SaaS, or messaging platform start-up or earlier stage founder-led companies.
- Strong understanding of SMS/MMS technologies, carrier ecosystems, APIs, and compliance frameworks. Knowledge of RCS a plus
- Demonstrated ability to translate technical concepts into successful business outcomes for diverse audiences.
- Track record of leading cross-functional teams and delivering products at-scale.
- Excellent communication, stakeholder management, and executive presentation skills. The ideal candidate can effectively translate highly technical concepts into valuable content for the marketing and sales teams.
- Analytical mindset with experience in data-driven decision-making and customer-centric product design.
- Adept at navigating complexity, rapid decision cycles and evolving priorities.
- Proven ability to translate founder intent into executable product plans while balancing structure, delivery discipline, and business outcomes.
- Proactive, independently goal-driven, high integrity, highly organized.
- Negotiation skills, particularly in reconciling diverse perspectives in the organization.
- Advanced experience with Jira & Confluence and other products in the Atlassian ecosystem.
- **Preferred Qualifications**
- Experience with US and Canadian messaging regulations (e.g., TCPA, carrier compliance).
- Background in enterprise SaaS or B2B communications platforms.
- Familiarity with cloud infrastructure (Azure, AWS) and API-first product design.
- Prior experience with CRMs such as Salesforce, HubSpot, Microsoft Dynamics.
- Master’s in Product Management (MPM) or advanced degree in technology, business, or related field.
- Prior product leadership experience and certifications
Benefits
- - Dynamic Work Environment: Join a passionate team in a fast-growing company with a strong product foundation, proven financials, and ambitious growth plans. This is an opportunity to shape the future of enterprise SMS communications in a high-growth environment including direct collaboration with the CTO and executive leadership team.
- - Competitive Compensation: Attractive salary and benefits package in a remote company, including 70% of employee health benefits paid, 401k, strong PTO, and professional development opportunities.
- - Growth Opportunities: Be a key player in a market that is poised for exponential growth, and scale-up environment where your insights and leadership will directly impact the company’s future
- - Innovative Culture: Work in a collaborative culture of innovation, compliance, excellence, and customer impact. This is a forward-thinking setting that values innovation, creativity, and data-driven decision-making with a strong team and proven Executive team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementSMS technologiesMMS technologiesAPIscompliance frameworksdata-driven decision-makingcustomer-centric product designproduct documentationfeature specificationsrelease notes
Soft skills
communication skillsstakeholder managementexecutive presentation skillsanalytical mindsetnegotiation skillsgoal-drivenhigh integrityorganizational skillscollaborationinnovation
Certifications
Master’s in Product Managementadvanced degree in technologyadvanced degree in businessproduct leadership certifications