QA Process Lead
TruBridge
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Oversee and execute QA audits for AR follow-up and billing rejection workflows
- Ensure audit findings comply with internal SOPs and client-specific standards
- Identify recurring error trends and provide actionable insights to reduce defects
- Collaborate with Operations, Training, and Supervisors to drive process improvements
- Generate and present quality reports and dashboards to leadership
- Maintain and update audit tools, SOPs, and feedback mechanisms
- Support onboarding and mentoring of new QA analysts through knowledge sharing
- Participate in calibration sessions with cross-functional teams and clients
- Lead root cause analysis (RCA) and assist in preventive action planning (CAPA)
- Conduct structured report audits to validate QA accuracy and consistency
Requirements
- 6-8 years of experience in US Healthcare RCM domain
- Minimum 2 years of QA experience in AR, Billing Rejection and Payment posting
- Bachelor’s degree in healthcare, business, or a related field
- Strong domain knowledge in AR, denial management, and billing rejections within RCM
- Hands-on experience with QA tools, Practice Management Systems (PMs), and EHRs
- Proficiency in MS Excel and data analysis for QA reporting
- High attention to detail with a focus on accuracy and compliance.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA auditsroot cause analysispreventive action planningdata analysisquality reportingbilling rejectionpayment postingdenial managementaccuracycompliance
Soft Skills
collaborationmentoringattention to detailprocess improvementcommunicationleadershipknowledge sharingpresentation skills