Director of Knowledge Solutions
Troutman Pepper
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • District of Columbia • Illinois • United States
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Salary
💰 $225,000 - $245,000 per year
Job Level
About the role
- Serve as the primary architect and owner of the firm’s knowledge management strategy and operating model, translating strategic priorities into a practical, firmwide KM program.
- Collaborate across Knowledge Management & Innovation and practice groups to embed KM principles into attorney workflows, product development, and process improvement initiatives as part of how legal work is performed.
- Partner with stakeholders across the organization to ensure KM assets are structured, governed, and maintained to align with the firm’s data ecosystem, analytics, search, and AI initiatives.
- Establish and maintain taxonomies, metadata standards, and knowledge architecture that balance consistency with attorney autonomy and practice needs.
- Own the evaluation, governance, and evolution of KM-related platforms and tools, in partnership with stakeholders throughout the firm (e.g., knowledge portals, search tools, collaboration systems).
- Drive continuous improvement in knowledge findability, search performance, content quality, and reuse through governance, training, and iterative enhancement.
Requirements
- Bachelor’s degree required; JD, MBA, or advanced degree in Library & Information Science, Information Management, or related field preferred; or an equivalent combination of education and experience to perform the core responsibilities of the role
- Minimum of eight (8) years of experience in knowledge management, innovation, legal operations, or related disciplines within a law firm or professional services environment, including demonstrated success leading KM programs, transformation initiatives, or enterprise-scale change efforts.
- Strong familiarity with document management systems, KM platforms, knowledge portals, collaboration tools, and enterprise search.
- Knowledge of taxonomy development, metadata standards, information architecture, and data governance.
- Relevant certifications (e.g., knowledge management, information architecture, data governance) beneficial.
Benefits
- Employee support and advancement
- Inclusion and innovation as keys to a stronger future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge managementinformation architecturetaxonomy developmentmetadata standardsdata governancedocument management systemsenterprise searchcollaboration toolsKM platformsprocess improvement
Soft Skills
collaborationstakeholder engagementcontinuous improvementtrainingleadershipcommunicationorganizational skillsstrategic thinkinganalytical skillsproblem-solving
Certifications
knowledge management certificationinformation architecture certificationdata governance certification