Trodo

Key Account Manager

Trodo

full-time

Posted on:

Location Type: Hybrid

Location: Mārupe • Latvia

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Salary

💰 €2,600 - €2,800 per month

About the role

  • Support the Head of Key Accounts in growing the Partner Program by managing a portfolio of strategic customers
  • Drive loyalty, satisfaction, and growth through strong relationships, proactive feedback handling, and structured account management
  • Manage a portfolio of high-value B2B/B2C clients (workshops, resellers, fleets)
  • Gather client feedback to inform program improvements
  • Lead onboarding for new key clients
  • Identify leads from existing clients and market signals
  • Track account KPIs and contribute to program performance reporting
  • Ensure timely communication on benefits, promotions, and service updates
  • Conduct account reviews, monitor health, and facilitate tier upgrades

Requirements

  • 2+ years in B2B account management, sales, or customer success (automotive aftermarket/e-commerce preferred)
  • Strong understanding of workshop, reseller, or fleet operations
  • Proven relationship-building and negotiation skills
  • Experience with CRM tools and KPI tracking
  • Data-driven mindset with analytical skills
  • Organized, collaborative, and able to manage multiple accounts in a fast-paced environment
  • Advanced-level English language skills are essential for communication with foreign customers
  • An advantage for candidates with proficiency in Nordic languages working with solutions tailored for Nordic audiences and users
Benefits
  • Extended health insurance
  • Flexible benefits (extra holidays or paid GYM)
  • Growth & development opportunities
  • Employee Purchase Program
  • Mental health support program
  • Fruits (and ice cream during summer), and refreshments in the office
  • Family-friendly workplace
  • Celebrations of employee's important life moments
  • Team buildings and corporate events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B account managementsalescustomer successKPI trackingdata analysis
Soft Skills
relationship-buildingnegotiationorganizationalcollaborativecommunication