TRIUMPH

Customer Support

• Responsible for customer communication, relationships, and account transactional management for OEM production programs.
• Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.
• Primary focus on completing "heavy" daily administration duties of processing returns, completing pack slips, inputting customer demand via ERP (Epicor),etc...for assigned customers.
• Primary point of contact with customers, acts as voice of the customer within the organization.
• Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
• Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the organization.
• Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders.
• Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department.
• Tracks, monitors, and reports program performance using account management tools.
• Develops and executes an effective strategic plan to manage customer relationships.
• Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
• Furnishes advice, counsel, and general staff support to all departments in relation to program management.
• Contributes to team effort by maintaining a positive outlook.
• Complies with all company policies and procedures, including safety requirements.

Customer Support Manager II

Engineer

• Create and improve manufacturing procedures and estimates using Lean practices.
• Specify detailed planning of individual products and processes.
• Support manufacturing to correct, improve or initiate processes/tooling in a timely manner.
• Develop and recommend courses of action in manufacturing.
• Prepare and review forms and procedures to promote operational efficiency.
• Develop design and install methods, material handling and workstation equipment.
• Prepare part programs and related information for CNC areas.
• MRB support in rework instructions and corrective action to prevent reoccurrence.
• Create engineering change actions.
• Work with operators to solve problems and make improvements.

Engineer, AME

• Lead/Manage Internal Audit schedule to include but not limited FAA/ESA required audits.
• Lead/Manage timely Corrective Actions for effective elimination of defects.
• Administer the quality audit review of each customer purchase order to determine specific requirements for the manufacturing plan.
• Monitor process anomalies and team with engineering and operations to determine corrective actions that eliminate nonconformance.
• Drive appropriate corrective actions for manufacturing planning errors assuring that future customer quality is met. Include containment, root cause determination, and short-term and long-term corrective action.
• Further refine tools already developed for internal reporting to design and manage quality performance both overall and for specific products.
• Assist the Head of Quality on corrective actions to determine root causes and determine best future manufacturing practices.

Quality Engineer

Accounting Manager

• Strategic aspects of the role
• Reports into
• Day to day tasks

Accounting Analyst, Engineering

Human Resources

• Assist with recruitment activities including scheduling interviews, preparing interview materials, and communicating with candidates
• Support onboarding processes: preparing new hire packets, collecting documentation, assisting with orientation logistics
• Help maintain employee records, ensuring accuracy and confidentiality
• Assist with HR projects such as engagement initiatives, training support, and internal communications
• Provide administrative support: filing, scanning, data entry
• Support office operations including ordering supplies, coordinating meeting spaces, and helping with office events
• Perform other assigned tasks to support HR leadership

Human Resources – Office Intern

Account Manager

• Dive into the heart of our manufacturing operations.
• Act as the bridge between our internal technical teams and our external clients.
• Rotate through key departments including Procurement, Stores & Inventory, Assembly & Test, Quality Assurance, and Shipping & Logistics.
• Prepare and deliver a formal presentation to the Senior Staff at the conclusion of your internship, providing an overview of the inter-departmental dependencies you discovered.
• Identify one area for process improvement and share how this 'floor-to-office' perspective will shape your career in Account Management.

Customer Support Manager II

Engineer, AME

Quality Engineer

Accounting Analyst, Engineering

Human Resources – Office Intern

Account Manager Intern