Head of Customer Success
Triumph Research Specialists
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £90,000 - £100,000 per year
Job Level
About the role
- Build, lead and scale Triumph’s Customer Success function
- Ensure customers achieve measurable value from the SaaS platform and services
- Drive customer health, retention, expansion and satisfaction
- Embed a proactive, data-driven approach to customer engagement
- Develop strong executive-level relationships with customers
- Define and execute TRI's Customer Success strategy
Requirements
- Proven experience leading Customer Success in SaaS environment within eClinical sector
- Strong understanding of RBQM in clinical trials
- Demonstrated ability to build and scale high-performing customer success teams
- Excellent stakeholder management and communication skills, including executive-level engagement
- Strong analytical skills with experience using customer health and adoption metrics
- Ability to collaborate effectively with internal stakeholders
Benefits
- Flexible, remote-first working
- 27 days holiday, with an extra day for each full year of service up to 30 days
- Enhanced pension contributions after probation
- Health cash plan for health and wellbeing
- Life cover at four times your salary
- Access to training and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessSaaSRBQMcustomer health metricsadoption metrics
Soft Skills
leadershipstakeholder managementcommunicationanalytical skillscollaboration