Triskele Labs

Technical Customer Success

• Conduct quarterly client reviews, analysing monthly SOC reports to extract and present trends and insights.
• Develop a 90-day retrospective and future-focused assessment, providing strategic recommendations to enhance clients' security posture.
• Identify and recommend additional services to meet clients’ evolving needs, coordinating with the sales team to align on scope and delivery requirements.
• Act as a primary point of contact for technical escalations, ensuring efficient and effective resolution of client queries.
• Collaborate with Account Management to drive service uplift and operational efficiencies.

Technical Customer Success Manager