Finnish Speaking VIP Account Manager
Triskel Consulting
full-time
Posted on:
Location Type: Hybrid
Location: Sliema • Malta
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Salary
💰 €35,000 - €38,000 per year
About the role
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
- Build long-lasting relationships with players by providing personalized support and addressing any concerns or issues they may have
- Monitor player activity and identify opportunities to enhance their gaming experience
- Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
- Collecting and analyzing information and data on customer segments and suggesting changes for optimization
- Stay up to date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Requirements
- Fluent in both Finnish and English languages, with excellent verbal and written communication skills.
- Previous experience in the role within the online casino industry
- Strong customer service skills with a passion for delivering exceptional experiences
- Ability to build rapport quickly and establish trust with high-value players
- Team player with a positive attitude and proactive approach to work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscustomer service skillsrelationship buildingrapport buildingtrust establishmentteam playerpositive attitudeproactive approach