Triplemoon

Advanced Practice Provider

• Collaborate with behavioral health care managers and PCPs to review patient caseloads, providing treatment recommendations for patients with depression, anxiety, ADHD, bipolar disorder, and other behavioral health conditions.
• Conduct weekly or biweekly systematic caseload reviews to monitor patient progress and adjust care plans.
• Provide indirect psychiatric consultation on diagnostic clarification, psychopharmacologic treatment options, and complex cases.
• Ensure adherence to measurement-based care (e.g., PHQ-9, GAD-7, other standardized tools).
• Be available for scheduled, ad-hoc PCP consultation.
• Document consultations and recommendations clearly in the Triplemoon electronic health record (EHR).
• Stay current with best practices and evolving guidelines in integrated behavioral health.

Psychiatric Advanced Practice Provider – Collaborative Care Model, Telemedicine

Team Lead

• Serve as the first point of contact for BHCMs on day-to-day operational and care delivery questions
• Monitor team schedules, caseload distribution, and daily workflows to ensure consistent patient coverage
• Support BHCMs in navigating complex patient situations, escalating to the Director of Behavioral Health and Chief Clinical Officer as appropriate
• Promote a culture of accountability, clinical excellence, and psychological safety across the BHCM team
• Conduct regular check-ins with individual BHCMs to surface operational barriers and support team morale
• Conduct regular shadow sessions with BHCMs, providing structured, real-time feedback on clinical delivery and documentation
• Complete chart audits to assess documentation quality, care cadence adherence, and registry accuracy
• Identify patterns in quality gaps and escalate systemic issues to the Director of Behavioral Health
• Support rollout and adherence to updated clinical workflows and SOPs as developed by the Manager of Education, Curriculum & Credentialing Registry Review Support
• Attend weekly registry review meetings led by the Sr. Manager of Psychiatry
• Capture and follow up on action items from registry review, coordinating with BHCMs to ensure timely implementation
• Monitor patient engagement against clinical cadence guidelines and flag outliers for discussion at registry review
• Serve as an operational liaison between the BHCM team and clinical leadership, surfacing workflow friction points and improvement opportunities
• Support onboarding of new BHCMs in coordination with the Director of Behavioral Health and Manager of Education, Curriculum & Credentialing
• Contribute to the development and refinement of clinical operating procedures based on day-to-day team experience
• Assist in tracking BHCM performance metrics and provide input to the Director of Behavioral Health for performance management processes

Behavioral Health Team Lead

Business Development Rep

• Drive Practice Partnerships
• Identify and prioritize target pediatric and family practices
• Conduct outbound prospecting through phone calls, email, LinkedIn, referrals, and in-person networking
• Schedule and coordinate discovery meetings, practice visits, lunch-and-learns, and leadership presentations
• Travel regularly for in-person sales meetings, networking events, and conferences to generate new opportunities
• Own Pipeline Development
• Maintain a disciplined sales pipeline within HubSpot
• Track outreach, meetings, next steps, and deal progression
• Develop and execute follow-up strategies that move opportunities forward
• Report on pipeline health, conversion rates, and key sales metrics
• Help Shape Triplemoon's Go-To-Market Strategy
• Partner with leadership to determine where we should focus business development efforts
• Evaluate conferences, sponsorships, physician dinners, referral partnerships, digital communities, and other growth channels
• Identify opportunities to improve messaging, targeting, and sales processes
• Provide market intelligence and customer feedback to leadership
• Test new business development approaches and help create repeatable playbooks
• Represent Triplemoon
• Serve as an ambassador for Triplemoon's mission and clinical model
• Communicate our value proposition clearly to physicians and practice leaders
• Build trust with prospective partners through professionalism, responsiveness, and strong relationship management

Founding Business Development Lead

Security Engineer

• Own the strategy, design, implementation, and continuous improvement of Triplemoon's information security and compliance program.
• Ensure ongoing compliance with HIPAA and healthcare security best practices.
• Lead readiness efforts for future SOC 2 certification and other security frameworks as needed.
• Develop, maintain, and document security policies, procedures, and controls.
• Coordinate security incident response, investigation, remediation, and post-incident reviews.
• Support customer security questionnaires, audits, and compliance requests.
• Partner with leadership to identify, assess, and mitigate information security risks.
• Manage and oversee an IT MSP or MSSP who can implement security controls and compliance within SaaS vendors and IT systems.
• Provide tiered end-user support for hardware, software, and SaaS application issues.
• Provide device and asset management.
• Manage identity and access, including systems for onboarding and offboarding.
• Maintain system documentation, operating procedures, and technology standards.
• Recommend and implement improvements to strengthen security, scalability, and user experience.
• Conduct security reviews of third-party vendors and software platforms.
• Maintain required security documentation, including BAAs, DPAs, SOC reports, and related compliance artifacts.
• Monitor vendor compliance and support periodic risk assessments.

Psychiatric Advanced Practice Provider – Collaborative Care Model, Telemedicine

Behavioral Health Team Lead

Founding Business Development Lead

Virtual Chief Information Security Officer – vCISO