Tripco

Onboarding Consultant

Tripco

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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Salary

💰 ZAR 15,000 per month

About the role

  • Manage the entire onboarding process for new property partners, ensuring a smooth transition into the LekkeSlaap platform.
  • Provide step-by-step guidance to hosts on how to create and optimise their listings, including uploading photos and writing engaging descriptions.
  • Conduct training sessions and workshops for new hosts to ensure they understand the features and functionalities of the platform.
  • Assist new and existing hosts with updating profiles and property information.
  • Write and optimise property listings to meet company standards and align with brand guidelines.
  • Communicate procedures and policies clearly to ensure host understanding and compliance.
  • Provide ongoing support and resolve onboarding-related queries and technical or content issues.
  • Collaborate with Sales and Customer Service teams to ensure a seamless onboarding experience.
  • Monitor performance of newly onboarded properties and offer strategies to boost visibility and bookings.
  • Gather host feedback to identify pain points and suggest process improvements.
  • Stay current with industry trends to advise property owners on best practices and competitive strategies.
  • Maintain accurate records of onboarding activities and documentation.
  • Build and maintain positive relationships with property owners.
  • Work towards achieving individual and team onboarding targets to contribute to overall business growth.

Requirements

  • Experience in customer service, hospitality, or property management is preferred.
  • Copywriting experience is a plus.
  • Proficient understanding of the accommodation industry and changes within the market.
  • Exceptional communication skills, both verbal and written, in Afrikaans and English.
  • Experience in a target-driven environment is a plus.
  • Strong organisational skills with attention to detail to effectively manage multiple onboarding processes while meeting deadlines under pressure.
  • Ability to build rapport and trust with new clients is essential.
  • Familiarity with CRM systems and property management tools is highly desirable.
  • A go-getter attitude and problem-solving mindset with a customer-first approach.
  • Willingness to adapt in a fast-paced, evolving environment.
  • Positive attitude, enthusiasm, and readiness to contribute to a supportive team culture.
  • Strong administrative, organisational, planning, and problem-solving skills.
  • Passionate about writing and precision in the English language.
Benefits
  • Hybrid setup (available after probation)
  • Modern offices based at the V&A Waterfront
  • Travel vouchers and exclusive discounts
  • FeelBetterFast: Employer-funded pharmacy visits
  • Pension fund contributions
  • Generous leave package
  • Additional half-day off every month
  • Monthly team events and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
copywritingproperty managementonboarding process managementlisting optimizationtraining and workshopsperformance monitoringfeedback gatheringrecord maintenancecustomer service
Soft Skills
exceptional communicationstrong organisational skillsability to build rapportproblem-solving mindsetadaptabilitypositive attitudeenthusiasmattention to detailteam collaboration