Technical Support Analyst – Integration
Trio
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • Brazil
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About the role
- Support clients through the technical integration process, understanding their needs and guiding correct use of our APIs.
- Provide second-level technical support, analyzing incidents, technical questions, and unexpected application behavior.
- Monitor integrations in staging and production environments, supporting clients during go-live and initial real-world tests.
- Identify, diagnose, and support issue resolution in collaboration with Development and Product teams.
- Perform basic tests to validate fixes, improvements, or error simulations.
- Create, organize, and maintain technical documentation, integration flows, solutions, and incident records.
- Assist the support team in resolving more complex technical requests.
- Provide feedback and improvement suggestions based on client interactions and incident analysis.
- Work collaboratively with internal teams, especially Engineering, Product, and Customer Success.
- Availability for on-call rotation during weekends (6 hours).
Requirements
- Availability to work 6 hours per day (13:00 to 19:00 / 1:00 PM to 7:00 PM).
- Junior or Mid-level profile, eager to learn and develop technically.
- Ability to quickly learn new products, workflows, and technologies.
- Interest in working with critical systems, APIs, and high-availability environments.
- Basic knowledge of REST APIs (requests, status codes, payloads).
- Basic knowledge of HTTP and authentication (API keys, tokens, OAuth).
- Familiarity with web systems and relational databases (SQL).
- Ability to read and interpret logs, error messages, and API responses.
- Strong analytical skills and problem-solving ability.
- Good communication skills for interacting with clients' technical teams and internal stakeholders.
- Currently studying or holding a technical/academic degree in fields such as Computer Science, Information Systems, Systems Analysis and Development, or related areas.
- Previous experience (including internships) in technical support, systems maintenance, or technical customer service.
- Experience with staging and production environments.
- Knowledge of monitoring and observability tools (e.g., Grafana, Kibana, Sentry).
- Experience with ticketing systems (Freshdesk, Zendesk, or similar).
- Familiarity with ITSM / ITIL practices.
- Experience with integrations between systems or financial products.
Benefits
- Competitive salary and differentiated incentives;
- Hybrid work model (3 days in-office and 2 remote);
- Unlimited sparkling water and soft drinks available;
- Opportunities and support to keep learning and studying new topics — your growth is part of ours!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
REST APIsHTTPSQLlog interpretationerror message analysisAPI response analysistechnical supportsystems maintenanceintegrationproblem-solving
Soft skills
analytical skillscommunication skillscollaborationeagerness to learnclient interactionfeedback provisiontechnical documentationissue resolutionsupport assistanceadaptability
Certifications
technical degreeacademic degree